Returns & Exchanges

The 30-Day Window

You have 30 days from delivery to return most items for a refund or exchange. Fold the item back down, use the original box, and it travels home through the same partner network that delivered it. Gear that has clearly lived outdoors for a season is past returning — but a chair unfolded once on the living-room floor is fine.

How a Return Works

1. Write to hello@slendor.pages.dev with your order number and the reason.
2. Within 1–2 business days you get a prepaid return label and the address of the nearest partner drop-off point.
3. Fold, box, and either drop the parcel at the partner location or hand it to the partner carrier. Keep the receipt with the tracking number until the refund lands.

Partner Drop-Off Points

Returns are accepted through the same partner networks that handle our deliveries — thousands of carrier counters and drop-off locations across all 50 states. The instructions email lists the points nearest your ZIP code; most customers have one within a short drive. No appointment is needed, and the drop-off scan starts your refund clock immediately.

Refund Timing

Once the partner return center receives the box and it passes inspection, the refund goes back to the original payment method. Allow 5–7 business days for it to appear on your statement.

Exchanges

Beige instead of wine red, XL instead of XXL, an 18 x 48 liner instead of 14 x 30? Say so in the first email — if the replacement is in stock we reserve it at the partner warehouse while your return travels.

Damaged or Defective

A bent frame out of the box, a recline lock that will not hold, a press that does not heat — send a photo within 7 days of delivery and we replace or refund at no cost to you. No return trip is required unless the partner center asks for the item back. Defects are our problem, not yours.